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Refund & Returns Policy
At Bed Buddies we want you to be completely happy with your purchase. If something isn't right, we'll do our best to sort it out for you.
Faulty or Damaged Products
If your product arrives faulty or develops a fault within 30 days of purchase, we will replace it at no cost to you. Simply contact us at sales@bedbuddies.com.au with your order details and a description of the fault, and we'll arrange a replacement as quickly as possible.
Replacements are processed once the faulty item has been returned to us. Return postage costs for genuine faulty items will be considered on a case by case basis - contact us first and we will work something out.
Unopened and Unused Products
If you've received the wrong item or your order arrived damaged, please contact us within 7 days of receiving your order and we'll make it right. We do NOT refund due to change of mind.
Change of Mind
Due to the intimate nature of our products, we do not offer refunds or exchanges for change of mind under any circumstances — including unopened items. We strongly encourage you to read all product descriptions carefully and view all product images before placing your order.
If you have any questions about a product before you buy, please contact us at sales@bedbuddies.com.au or call 0430 064 560 we're happy to help you make the right choice before you order.
Lost in Transit
If your order doesn't arrive, please contact us and we'll investigate with StarTrack. Replacements for items officially deemed lost in transit by StarTrack will be arranged at no cost to you.
How to Return an Item
Before sending anything back, please contact us first:
Email: sales@bedbuddies.com.au Phone: 0430 064 560 Or use our contact form
We'll confirm the return is approved and provide you with the return address. Items returned without prior contact may not be processed.
Timeframe
All refund and replacement requests must be made within 30 days of purchase.
Questions?
If you're unsure about a product before you buy, please ask — we'd rather help you make the right choice than deal with a return afterwards.
Email us at sales@bedbuddies.com.au or call 0430 064 560 and we'll get back to you promptly.
Bed Buddies is an Australian-owned online adult store operating since 2017. We are committed to fair, transparent customer service.