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Shipping Policy
Shipping Policy
At Bed Buddies we know you want your order quickly and we work hard to make that happen. Here's everything you need to know about how we ship.
Free Shipping
We offer free shipping on all Australian orders over $75.
Orders under $75 incur a flat rate shipping fee calculated at checkout based on your location and order weight.
Discreet Packaging - Always
Every Bed Buddies order is packed in plain, discreet packaging usually a padded bubble wrap satchel. There is no reference to Bed Buddies on the outside of the package, no product descriptions, and nothing to indicate the contents.
Your delivery driver, neighbours, and anyone else who sees the package will have no idea what's inside. Your privacy is our priority.
Dispatch Times
All orders are shipped from our Melbourne warehouse via StarTrack with full tracking.
| Order Received | Dispatch Time |
|---|---|
| Before 12pm AEST — Mon to Fri (excluding public holidays) | 95% of orders ship same day |
| After 12pm AEST — Mon to Fri (excluding public holidays) | 99% of orders ship same or next business day |
| Saturday, Sunday or Public Holiday | 95% of orders ship next business day |
On the rare occasion we are unable to meet these timeframes, we will contact you directly to confirm you still wish to proceed.
Delivery Timeframes
Delivery times vary depending on your location. As a general guide from our Melbourne warehouse:
| Destination | Estimated Delivery |
|---|---|
| Melbourne metro | 1 -2 business day |
| Sydney, Canberra, Adelaide | 1–3 business days |
| Brisbane, Gold Coast | 2–4 business days |
| Perth, Darwin | 3–6 business days |
| Hobart, Tasmania | 3–6 business days |
| Regional areas | Add 1–2 business days |
These are estimates only — actual delivery times depend on StarTrack's logistics and may vary. For the most accurate delivery estimate, use the StarTrack delivery calculator at startrack.com.au.
Order Tracking
All Bed Buddies orders include full StarTrack tracking. Once your order ships you'll receive a tracking number via email so you can monitor your delivery in real time.
Track your order at startrack.com.au/track/search
New Zealand & International Shipping
We ship to New Zealand and selected international destinations. International shipping rates are calculated at checkout based on the total weight of your order.
Note: International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Missing or Lost Orders
If your order hasn't arrived within the expected timeframe, please contact us at sales@bedbuddies.com.au and we'll investigate with StarTrack on your behalf.
Replacements for items officially deemed lost in transit by StarTrack will be arranged at no cost to you.
Questions?
Email: sales@bedbuddies.com.au Phone: 0430 064 560 Or use our contact form
We aim to respond to all enquiries within 24 hours on business days.
Bed Buddies ships all orders discreetly from our Melbourne warehouse. Free shipping on Australian orders over $75.