1. Please consider all purchases carefully, as due to the nature and potential use of the products sold on this site, refunds will only be considered if the products can be demonstrated to be unopened/unused. Any refund will not include postage/freight costs to return the goods to our postal address in Australia.
2. To keep our prices as low as possible, we don't hold large quantities of all the products available on this site, and as such delivery times may vary from 5 to as much as 10 days as we may need to source them from our suppliers. Any delivery times quoted on the product descriptions are estimates only.
3. We aim to keep only available products visible on our website, however from time to time orders may exceed our inventory quantities and we may not be able to complete your order. Should this happen, we will contact you to make arrangements for a refund or for an alternate purchase.
4. It is our goal to ship all orders within 3 business days, however on rare occasions shipping delays may extend this to up to 5 business days. Should we believe we are going to exceed our normal 3 business days, we will contact you to discuss.