Skip to content
Hemp Seed 3-In-1 Massage Candle
Regular priceRecommended Retail Price $33.95
Sale priceNOW ONLY $32.95
SAVE $1.00
Shipping Policy
At Bed Buddies we know you want your order quickly and we work hard to make that happen. Here's everything you need to know about how we ship.
Free Shipping
We offer free shipping on all Australian orders over $75.
Orders under $75 incur a flat rate shipping fee calculated at checkout based on your location and order weight.
Discreet Packaging - Always
Every Bed Buddies order is packed in plain, discreet packaging usually a padded bubble wrap satchel. There is no reference to Bed Buddies on the outside of the package, no product descriptions, and nothing to indicate the contents.
Your delivery driver, neighbours, and anyone else who sees the package will have no idea what's inside. Your privacy is our priority.
Dispatch Times
All orders are shipped from our Melbourne warehouse via StarTrack with full tracking.
| Order Received | Dispatch Time |
|---|---|
| Before 12pm AEST — Mon to Fri (excluding public holidays) | 95% of orders ship same day |
| After 12pm AEST — Mon to Fri (excluding public holidays) | 99% of orders ship same or next business day |
| Saturday, Sunday or Public Holiday | 95% of orders ship next business day |
On the rare occasion we are unable to meet these timeframes, we will contact you directly to confirm you still wish to proceed.
Delivery Timeframes
Delivery times vary depending on your location. As a general guide from our Melbourne warehouse:
| Destination | Estimated Delivery |
|---|---|
| Melbourne metro | 1 -2 business day |
| Sydney, Canberra, Adelaide | 1–3 business days |
| Brisbane, Gold Coast | 2–4 business days |
| Perth, Darwin | 3–6 business days |
| Hobart, Tasmania | 3–6 business days |
| Regional areas | Add 1–2 business days |
These are estimates only — actual delivery times depend on StarTrack's logistics and may vary. For the most accurate delivery estimate, use the StarTrack delivery calculator at startrack.com.au.
Order Tracking
All Bed Buddies orders include full StarTrack tracking. Once your order ships you'll receive a tracking number via email so you can monitor your delivery in real time.
Track your order at startrack.com.au/track/search
New Zealand & International Shipping
We ship to New Zealand and selected international destinations. International shipping rates are calculated at checkout based on the total weight of your order.
Note: International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
Missing or Lost Orders
If your order hasn't arrived within the expected timeframe, please contact us at sales@bedbuddies.com.au and we'll investigate with StarTrack on your behalf.
Replacements for items officially deemed lost in transit by StarTrack will be arranged at no cost to you.
Questions?
Email: sales@bedbuddies.com.au Phone: 0430 064 560 Or use our contact form
We aim to respond to all enquiries within 24 hours on business days.
Bed Buddies ships all orders discreetly from our Melbourne warehouse. Free shipping on Australian orders over $75.
At Bed Buddies we want you to be completely happy with your purchase. If something isn't right, we'll do our best to sort it out for you.
Faulty or Damaged Products
If your product arrives faulty or develops a fault within 30 days of purchase, we will replace it at no cost to you. Simply contact us at sales@bedbuddies.com.au with your order details and a description of the fault, and we'll arrange a replacement as quickly as possible.
Replacements are processed once the faulty item has been returned to us. Return postage costs for genuine faulty items will be considered on a case by case basis - contact us first and we will work something out.
Unopened and Unused Products
If you've received the wrong item or your order arrived damaged, please contact us within 7 days of receiving your order and we'll make it right. We do NOT refund due to change of mind.
Change of Mind
Due to the intimate nature of our products, we do not offer refunds or exchanges for change of mind under any circumstances — including unopened items. We strongly encourage you to read all product descriptions carefully and view all product images before placing your order.
If you have any questions about a product before you buy, please contact us at sales@bedbuddies.com.au or call 0430 064 560 we're happy to help you make the right choice before you order.
Lost in Transit
If your order doesn't arrive, please contact us and we'll investigate with StarTrack. Replacements for items officially deemed lost in transit by StarTrack will be arranged at no cost to you.
How to Return an Item
Before sending anything back, please contact us first:
Email: sales@bedbuddies.com.au Phone: 0430 064 560 Or use our contact form
We'll confirm the return is approved and provide you with the return address. Items returned without prior contact may not be processed.
Timeframe
All refund and replacement requests must be made within 30 days of purchase.
Questions?
If you're unsure about a product before you buy, please ask — we'd rather help you make the right choice than deal with a return afterwards.
Email us at sales@bedbuddies.com.au or call 0430 064 560 and we'll get back to you promptly.
Bed Buddies is an Australian-owned online adult store operating since 2017. We are committed to fair, transparent customer service.